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Account setup

Create a Shop account to track orders, manage your payment methods, and set up notifications for easier shopping.

Track your orders

Learn how to track your orders with Shop to receive shipping updates throughout the delivery journey.

Using Shop Pay

Learn more about Shop Pay and what information is saved and securely encrypted for future purchases.

Shop Pay Installments

Use Shop Pay Installments to split eligible purchases into smaller payments over time on participating Shop stores.

Redeem your Shop Cash

Redeem your Shop Cash at checkout through the Shop app or the Shop website for eligible orders.

Shopping confidently with Shop

Learn how stores qualify to sell on Shop, how Shop protects your information and privacy, and best practices for making a purchase.

Get started

Getting started with Shop

Shop is a shopping destination and delivery tracking app created by Shopify. Learn how to use Shop for shopping, payments, and order management.

Shopping

Browse and purchase products in the Shop app using Shop Pay, access Shop offers, and leave reviews for your purchases.

Tracking your deliveries

Delivery tracking

Track your orders in the Shop app by connecting your email for automatic tracking or adding a tracking number manually.

Managing your orders

Track orders in the Shop app and archive, delete, or mark orders as delivered as needed.

Shop Pay

Check out with Shop Pay

Shop Pay lets you save your payment and shipping preferences for quick, secure checkout on participating stores.

Managing your Shop Pay settings

Manage Shop Pay settings such as your Shop Pay phone number, payment and shipping preferences, and subscription orders.

Shop Pay Installments

Shop Pay Installments

Use Shop Pay Installments to split eligible purchases into smaller payments over time on participating Shop stores.

Managing your Shop Pay Installments settings

Manage your automatic payment settings for Shop Pay Installments or make a manual payment anytime.

Rewards and promotions

Learn about Shop Cash

Earn and redeem Shop Cash on eligible purchases that you pay for using Shop Pay or Shop Pay Installments in the Shop app or on the Shop website.

Shop offers

Shop offers give you limited-time special pricing or the opportunity to earn extra Shop Cash from participating stores.

Support

Getting help with an order

Find the right way to get help with a Shop order, from contacting a store or carrier to reporting an issue, starting a return, or reaching Shop support.

Report an issue to Shop

Report order issues or suspicious store activity in the Shop app to help Shopify investigate and take action as needed.

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